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Please DON'T CONTACT US if you are a student. Use the original data, not your current data, so we can find back your order in our archiveįL Studio educational / academic discount is ONLY available as Signature Bundle. Please supply as much information of your original order as possible.

Ask us access to your FL Studio registration again / basic registration questions.

Please provide as much of the following information as you can:

Before we can give you access to an account, we need to positively identify you as the original owner.

Please supply us your order ID number, Payment ID number and sign in email address in all messages Provide us information to find back your original registration You could see a reservation and an actual charge, instead of a double payment.įaster answers when you create a tickets message:

If you think you are double charged, check if there are multiple payment ID numbers. Orders that are "pending" or "unpaid" will be cancelled automatic after a few days. Completion is normally done in a few minutes, but can take up to 4 hours in extreme cases.

Orders are ONLY charged when their status shows "completed".

Image Line programmers/technicians have their name in red on the forum. You receive a personal answer from our staff. Paying customers get support on our forum. Use the FAQ and Knowledge Base links above. Please use the drop down list to select the subject of your contact.